Appendix D
Impacted Party Satisfaction Survey
A template for the Impacted Party Satisfaction Survey that can be used to determine the Impacted Party Satisfaction Rate. If modification is necessary, these concepts must form the basis for the questions and responses must be presented in a Likert scale to measure satisfaction properly.
Template
Introduction: We value your feedback and would like to understand your experience with our program. Your responses will be used by the developers to help improve initiatives and better meet the needs of the community. All responses will be kept confidential.
- How would you rate your overall satisfaction with the program?
- a. Very Dissatisfied
- b. Dissatisfied
- c. Neutral
- d. Satisfied
- e. Very Satisfied
- How relevant do you find the activities of the program to your needs or the needs of the community?
- a. Not at all Relevant
- b. Slightly Relevant
- c. Neutral
- d. Quite Relevant
- e. Very Relevant
- How would you rate the quality of services provided by the program?
- a. Very Poor
- b. Poor
- c. Neutral
- d. Good
- e. Very Good
- How well do you feel your voice and perspective are considered in the program's decision-making process?
- a. Not at all
- b. Slightly
- c. Neutral
- d. Quite Well
- e. Very Well
- How would you rate the level of communication between you and the program team?
- a. Very Poor
- b. Poor
- c. Neutral
- d. Good
- e. Very Good
- How likely are you to recommend this program to others in the community?
- a. Very Unlikely
- b. Unlikely
- c. Neutral
- d. Likely
- e. Very Likely
- Do you believe the program is making a positive impact on the community?
- a. Strongly Disagree
- b. Disagree
- c. Neutral
- d. Agree
- e. Strongly Agree
- Please provide any additional comments or suggestions for improving the program.